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Andrew Paolillo, Digital Health Pioneer and AI Innovator in Healthcare Disruption and Strategic Partnerships
Visionary healthcare disruptor with over 20 years of experience in driving product innovation, strategic partnerships, and integrating Digital Front Door and AI concepts to elevate patient experience and care. Adept at leading cross-functional teams, managing budgets, and launching impactful products and programs.
In my most recent role as Director of Execution, Medicare/Medicaid, and Kiosks at Amwell, I consistently demonstrated an ability to develop and execute GTM strategies for various initiatives, resulting in the addition of 15 new Medicaid Plans, several new Medicare Markets, and 200K new Student Health members. My solution-driven approach enabled the successful rollout of new initiatives, including the implementation of Health Hub with 35 devices.
In healthcare innovation, my focus goes beyond traditional methods. Understanding and incorporating company-wide goals and KPIs into healthcare solutions is the first step. From there, it's all about collaboration, providing the right tools, fostering a positive work environment, and holding stakeholders accountable. Investing in a strong training program, establishing motivators, differentiators, and recognition programs, while maintaining a comprehensive view of the impact on patient experience, are essential for best-in-class success!
How can I be so sure? I've done it! At Anthem Inc., I enhanced the company's competitive edge by providing strategic direction and vision to National Product Initiatives, designing, building, and implementing Engage Elite, Anthem Health Guide, and New AIM products. I directed project teams with budgets ranging from $1.5M to $4M+, boosting competitiveness and revenue generation through the successful development and launch of new products.
The future of healthcare disruption lies in the seamless integration of AI and other cutting-edge technologies. I am passionate about helping organizations leverage technology to improve patient care and experiences through the use of AI, machine learning (ML), natural language processing (NLP), and other innovative solutions. By mapping the patient journey touchpoints and incorporating more personalized approaches, we can drive growth and success in the healthcare industry while creating a best-in-class patient experience.
RESUME
SUMMARY
Innovative Healthcare Disruptor with 20+ years of experience in driving product innovation and forging strategic partnerships in healthcare and technology sectors. Adept at integrating Digital Front Door and AI concepts to elevate patient experience and care. Proven track record in leading cross-functional teams, managing budgets, and launching impactful products and programs.
CERTIFICATIONS
Six Sigma Certified, WellPoint Emerging Leader class of 2012
SKILLS
Industry/Market Research, Competitive Analysis, Strategic Business Planning, Process Improvement/Development, Change Management, Project Management, Product Development, Product Management, Digital Front Door and AI concepts.
PROFESSIONAL EXPERIENCE
Amwell, Boston, MA | Director of Execution, Medicare/Medicaid, and Kiosks, 7/2019 – 4/2023
Expanded Medicare/Medicaid, Behavioral Health, EAP, Student Health lines of Business, and LHO Kiosk Business by leading execution efforts, adding 15 new Medicaid Plans, several new Medicare Markets, 200K new Student Health members, and launching a Maternal BH program.
Implemented Health Hub with 35 devices, driving substantial growth in targeted business segments and enabling the successful rollout of new initiatives.
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Anthem Inc., Wallingford, CT | Product Management Director, ASO Product Management, 6/2010 – 6/2019
Enhanced Anthem's competitive edge by providing strategic direction and vision to National Product Initiatives, designing, building, and implementing Engage Elite, Anthem Health Guide, and New AIM products.
Directed project teams with budgets ranging from $1.5M to $4M+, boosting competitiveness and revenue generation through the successful development and launch of new products.
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​Anthem Inc., Wallingford, CT | Program Director, National Network Initiatives, 6/2003 – 6/2010
Offered strategic guidance to National Product Initiatives such as Alternative Networks, Blue Distinction Centers, Non-Par reimbursement programs, and ASO profitability solutions, improving Anthem's competitive position.
Designed and executed initiatives like NCN and AltNet by managing project teams with budgets ranging from $1.5M to $4M+, leading to increased competitiveness and revenue generation through the successful development and launch of new initiatives.
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ADDITIONAL EXPERIENCE
Source Medical Solutions, Inc.: Corporate Vice President, Product Management & Enterprise Solutions, spearheaded product management and development efforts across four product lines.
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LifeCare, Inc.: Group Director, Product Development, directed product conception and execution initiatives for a market leader in online and telephonic Work/Life balance space.
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HealthIS: Product Manager, guided the design and development of a new Electronic Medical Records (EMR) product.
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EDUCATION
University of New Haven, New Haven, CT | MBA, General Business Studies
Southern Connecticut State University, New Haven, CT | BS, Physical Education & Athletic Training
VOLUNTEER EXPERIENCE
Sergeant State of Connecticut Military Department, CT | 2nd Governor’s Foot Guard, 11/2020 - Present​
Expertise in Communications Protocols and Radios, Android Team Awareness Kit (ATAK), Incident Command Systems Training, Social Media Support, Mobile Field Hospital, Firearms, Manual of Arms, UAV/Drone Team Leadership.
Advanced through ranks, trained troops in various areas, and facilitated squad training.
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USAR Connecticut Task Force 1, 9/2022 – Present
Specialized in Logistics and Search
Town of North Haven CERT Team, 3/2021 – Present
Support missions and events
LICENSES
Part 107 UAV FAA License, Ham Radio Operator General Class, GRMS Radio License, EMT (Expired), Certified Athletic Trainer (Expired), US Diver
CERTIFICATIONS
CERT, Heartsaver® CPR AED, Stop the Bleed, FEMA IS-100, FEMA IS-200, FEMA IS-280, FEMA IS-700, FEMA IS-800, Disaster Recovery Awareness, Swift Water Awareness, Disaster Awareness for Water and Wastewater Utilities, Hazardous Materials Awareness, and more.
Coast Guard Aux: AUXCT - CORE TRAINING, BASIC QUALIFICATION COURSE II, COMMUNICATIONS SPECIALTY (AUXCOM) COURSE, WEATHER SPECIALTY (AUXWEA) COURSE, PILOT/OBSERVER TEST (TEST A), PILOT SUPPLEMENT EXAM (TEST B), LEADERSHIP EXAMS 1-3, FINGERPRINT TECHNICIAN EXAM, and more.
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